Returns & Refund Policy

Thank you for shopping with Townfab Raymond. We appreciate your trust and aim to provide a smooth shopping experience. Please read our return and refund policy carefully.

1. Return Eligibility

Customers may return eligible items within 7 days from the date of delivery.

2. Eligible Items

To qualify for a return, items must be:

Unused and in their original condition.
In original packaging with all tags intact.
Items showing signs of use or damage may not be eligible for a refund.

3. How to Initiate a Return

Contact our customer service team within 7 days of receiving the order.
Provide your order number and a detailed reason for the return.

4. Return Shipping

Customers are responsible for return shipping costs.
Items must be securely packaged to prevent damage.
We recommend using a trackable shipping method.

5. Inspection & Refund Processing

Upon receiving the returned item, our team will inspect it for eligibility.
If approved, refunds will be processed to the original payment method.
If opting for a replacement or exchange, return shipping charges of up to ₹150 will apply.

6. Refund Timeframe

Refunds will be processed within 7 business days after approval. Processing times may vary depending on your bank.

7. Non-Returnable Items

Certain items cannot be returned, including:

Personalized/customized products
Gift cards
Items marked as non-returnable at the time of purchase

8. Exchanges

We do not offer direct exchanges. To get a different item, please return the original product and place a new order.

9. Damaged or Defective Items

Please record a video while unboxing the package.
If an item arrives damaged, defective, or missing, contact our team within 24 hours.
We will arrange for a replacement or refund as necessary.

10. Like or Dislike Option

If your item does not qualify for a return or refund, you may choose to share your experience by liking or disliking it.

11. Contact Us

For any return or refund-related queries, please contact our team at 6352737300.